FAQs
1. How can I contact you?
You can contact us by sending an email to contact.wonderkidshavenllc@gmail.com. We will respond to your inquiry as soon as possible.
2. Where are your products shipped from?
Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.
3. Can I get a refund on my product?
Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please make sure the item is in the same condition as when you received it, with tags and in its original packaging. Contact us at contact.wonderkidshavenllc@gmail.com to initiate the return process.
4. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
5. Do you offer exchanges?
At this time, we do not offer direct exchanges. If you would like to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired item.
6. What if my item is defective or damaged?
If you receive a defective, damaged, or incorrect item, please contact us immediately at contact.wonderkidshavenllc@gmail.com. We will evaluate the issue and make it right by providing a replacement or refund.
7. Can I return personalized or custom items?
Unfortunately, we do not accept returns for personalized or custom items. These items are made specifically for you and cannot be resold. Please double-check all customization details before placing your order.
8. Are sale items eligible for returns?
No, sale items are final sale and cannot be returned or refunded. We recommend reviewing the product description and specifications before purchasing a sale item.
9. What items are not eligible for return?
Perishable goods, such as food, flowers, or plants, as well as personal care goods and hazardous materials, cannot be returned. Additionally, we do not accept returns for flammable liquids or gases. If you have any questions about the eligibility of a specific item, please contact us.
10. How do I initiate a return?
To initiate a return, please contact us at contact.wonderkidshavenllc@gmail.com with your order details and reason for return. We will provide you with further instructions and a return shipping label, if applicable.